Who gives this warranty
Hiblow Australia Pty Ltd (ABN 79 169 279 298)
Unit 6, 3 Marina Close, Mount Kuring-gai NSW 2080
Phone 02 9457 8622 · Email sales@hiblow.com.au
What is covered and for how long
| Product | Warranty period |
|---|---|
| Hiblow linear air pumps (new) | 24 months from the date of purchase |
| Genuine Hiblow spare parts | 3 months from the date of purchase |
We warrant that the product will be free from defects in materials and workmanship for that period, when installed and used as described in the product datasheet and instructions.
Who this warranty covers
This warranty only applies to products bought new from Hiblow Australia Pty Ltd or one of our authorised Australian dealers. Please keep your proof of purchase; we will need it for any claim.
We do not provide warranty, repairs under warranty or support for products bought from anyone else, including:
- pumps and parts bought overseas, or imported privately or through online marketplaces
- second-hand products, or products bought from a seller who is not an authorised Hiblow Australia dealer
- models made for other countries, which may be built for a different voltage or standard
For those products, contact the business that sold them to you.
What is not covered
- Normal wear of parts such as diaphragms, valves and filters after the warranty period
- Damage from incorrect installation, wrong voltage, flooding, water entry, insects or rodents, lightning or power surges
- Damage from running the pump outside its rated pressure range, or with a blocked air line or diffuser
- Products that have been opened, repaired or modified by someone other than us or an authorised dealer
- Pumps fitted with non-genuine parts
How to make a claim
- Contact us before the warranty period ends by phone or email, with your name, contact details, proof of purchase, the model number from the pump's label, and a short description of the problem.
- We may ask for photos or a video, or ask you to send the product to us for testing.
- If the product is defective, we will repair or replace it. If we can't, we will refund the purchase price.
- We aim to assess claims within 5 business days of receiving the product.
Costs
If your claim is accepted, we pay to repair or replace the product and to send it back to you. We also refund your reasonable costs of sending it to us; send us the receipt for the postage. If the product is found not to be defective, we will contact you before any testing or repair costs are charged.
Your other rights
The benefits of this warranty are in addition to other rights and remedies you have under the law in relation to the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The consumer guarantees can apply for longer than the periods above, depending on the product and its price. Contact us if you have a problem outside the warranty period.
